Terms & Conditions

Sussex Wrap Supplies prides itself on delivering a high standard of products & customer service.

PLEASE READ OUR TERMS & CONDITIONS CAREFULLY & IN FULL.

By placing your material order, you agree to our general terms and conditions, placing your vinyl wrap order confirms this agreement, upon instructing Sussex Wrap Supplies to continue with your order and to raise an invoice, the client is entering in to contract with Sussex Wrap Supplies, the invoice stays live and must be paid within the specified period, failure to settle all invoices will result in late payment fees being applied until the client account has been settled, this is for ALL clients (both residential & commercial), if a customer is dissatisfied with any of our products or services, they should inform us formally., we expect the notification to be in writing, all notifications must be submitted to our Head Office location within fourteen (14) days.

Only Royal Mail Recorded Delivery Letters will be accepted.

Notification by email or telephone call will not be accepted as notification & invalidate any claim.

Failure to inform us within this period shall void any further action taken by the client.

Our Head Office does not have the facilities to accommodate visitors so please DO NOT ATTEND.

Head Office

Sussex Wrap Supplies

74 Bentswood Crescent

Haywards Heath.

West Sussex.

United Kingdom.

RH16 3QR

Email -:  info@sussexwrapsupplies.co.uk

Phone -: 01444 459130 – (9am -5pm Mon – Fri)

(We try to respond to emails within 72 hours where possible, this does not include weekends or bank holidays)

Material Orders

We can (if required) provide an onsite estimate prior to a customer placing their order, the cost for this service is at a rate of £65 per hour (for time of leaving our office to cover travel time and travel costs), our estimate relies on the information provided by the client, if a physical viewing is not possible, virtual viewings can be scheduled by appointment only, please note that all virtual consultations are chargeable (at a rate of £45 per hour or part hour and will be invoiced to the client and must be paid in full prior to their order being placed or in full if the customer selects not to proceed with their order) this service will only offer an estimated material requirement and cost, unforeseen issues not always be visible during a video consultation, whether it’s a virtual consultation via Zoom video call or pictures emailed to us, the estimate given is approximate, a design consultant’s report may be required to give a detailed estimate.

Material Price Increases

We are now experiencing unprecedented circumstances because of this, there are changes in the prices of some materials between the clients material quote and the time the client places their order, these changes affect the materials used in your project, if such adjustments occur, they impact the overall cost of the project, this can lead to an increase, please be assured of our commitment, we will keep you promptly informed of any changes as they arise, this ensures transparency and clear communication throughout the process, your satisfaction and understanding are of utmost importance to us, we will strive to navigate these challenges together with transparency and integrity.

Our Office Hours

Monday -: 9am – 5pm

Tuesday -: 9am – 5pm

Wednesday -: 9am – 5pm

Thursday -: 9am – 5pm

Friday -: 9am – 5pm

Saturday -: CLOSED

Sunday -: CLOSED

Bank Holiday Weekends -: Friday – Monday -: CLOSED

Order Cut Off Time

Monday – Friday -: 3pm, this allows time for payment to reach us and for the order to be prepared for dispatch, all orders are dispatched via UPS (if paying using the Stripe facility please note it will take 3 (THREE) days to process your payment, PayPal payments are processed within 2 (TWO) hours from time of payment being made successfully

Social Media Inquiries.

All social media inquires MUST be submitted through our social media (Facebook, Twitter, Instagram) & will be responded to within 72 hours (excluding weekends & Bank Holidays)

Product Availability

During periods of high demand or staffing issues, we reserve the right to cease all correspondence., we will implement public notice through appropriate channels, i.e. -: website/social media. about availability, according to the stipulated terms & conditions, in times of heightened demand or shortages in product availability, any production delays will be displayed specifically on our website & social media platforms, this course of action ensures transparent & prompt updates about the availability of our services or products, thereby maintaining an open line of communication with our esteemed clientele.

**ATTENTION**

A guide on preparing for your vinyl wrap.

To make certain the successful application of the wrap, it is imperative to conduct a thorough & comprehensive dusting & vacuuming of all surfaces that will be wrapped, additionally, carry out a thorough degreasing process, you can use an architectural surface cleaner, like isopropyl alcohol rubbing gel (spray form), this meticulous preparation is essential to make certain that the surfaces are smooth to the touch, free from any traces of grease, dust, paint, or glue, by adhering to these rigorous preparation standards, you can significantly enhance the overall result & effectiveness of the wrapping process.

CANCELLATION POLICY – Please also read our RETURNS AND REFUNDS POLICY

If the client cancels their order for any reason, a refund is at the discretion of Sussex Wrap Supplies management, this applies to any payments made, as per our cancellation policy, the client has entered into a legally binding contract once they accepted their order and have agreed for us to continue with raising their materials order, materials are automatically ordered once the quote has been accepted, this covers non-returnable supplier costs, it also includes the time, planning, and costs of our installation teams, for any reason that leads to the client’s decision to cancel the materials order, it’s essential to understand that our cancellation policy adheres to the principle that once a client has committed to their material order (by comfirming their order), the associated costs & commitments come into effect, this policy accounts for non-returnable supplier costs, we strive to make the process from quote acceptance to material orders transparent and efficient, this commitment is reflected in our policy about cancellations.

ALL CLIENTS ARE MADE AWARE OF & AGREE TO OUR CANCELLATIONS POLICY & OUR REFUND POLICY AT TIME OF PLACING THEIR ORDER

When it comes to our services, we hold the satisfaction & peace of mind of our clients in high regard, we guarantee that all clients are fully informed about the cancellations policy, they are also informed about the refund policy when placing their materials order, this information is provided again when placing their order with Sussex Wrap Supplies, this approach promotes transparency, it also fosters a strong sense of trust and understanding between our clients and our business, we are committed to clarity and honesty from the outset, this reflects our dedication to providing a seamless and satisfactory experience for all our valued clients, by placing their material order & submitting their payment, all clients affirm their agreement to these policies, it is explicitly stipulated that no refunds will be issued under any circumstances, unless agreed in writing by Sussex Wrap Supplies management, Sussex Wrap Supplies shall not be held responsible if the client’s failure to thoroughly review our General Terms & Conditions

Payment Schedule

Full payment for ALL ordered materials must be cleared in our account before the clients order is dispatched, Sussex Wrap Supplies are not liable for any delays in payment reaching our account caused by the client or any of the banking systems (PayPal, Stripe, Go Cardless etc as their processing times vary)

ALL PAYMENTS ARE STRICTLY NON-REFUNDABLE

All payments for materials ordered are non refundable, this is due to the all orders being bespoke and non returnable to the manufacturer, the client MUST be fully satisfied they have selected the correct product/s before committing to placing their order, errors made by the client when placing their order are not the responsibility of Sussex Wrap Supplies

No Payment Received

Failure to send a full payment within the designated holding period will result in the cancellation of your order.

Payment Receipts

Payment receipts can be issued to the client upon demand & clearance of payment in our account.

Product Warranty Summary

All Vinyl supplied has a warranty placed by the manufacturer (not by Sussex Wrap Supplies) for between 5-12 years depending on brand & manufacturer, this will include (but is not limited to) bubbling, fading, cracking, delimitation & yellowing (excluding any products used by the client that will stain), this warranty does not cover client error (during or after installation), neglect & intentional damages, all material issues are subject to assessment & cause determination, (the final outcome is determine by the manufacturer & NOT Sussex Wrap Supplies).

Abuse Towards Our Staff.

Sussex Wrap Supplies have a zero tolerance policy against any forms of verbal or physical abuse towards its staff, if the any of our staff feel that the client is being verbally or physically abusive towards them, the relevant authorities will be notified and all communications with the client WILL cease, this policy is in place to protect our staff & our business, Sussex Wrap Supplies will treat all clients with courtesy and respect and ask that all clients respond the same way, ANY SOCIAL MEDIA OR OTHER POSTS OR COMMENTS TO OTHERS MADE BY THE CLIENT (OR THOSE CONNECTED TO THE CLIENT) THAT CAUSES DISTRESS, UPSET OR ALARM TO OUR STAFF OR THAT ARE DETRIMENTAL TO OUR BUSINESS WILL BE REPORTED TO THE RELEVANT AUTHORITIES AND PASSED TO OUR LEGAL TEAM