Returns & Refunds Policy

For detailed information on our returns and refund policy, please make sure you read our General Terms & Conditions.

Unfortunately, orders of less than 50 meters can’t be returned without agreement from the manufacturer.

To qualify for a returns or refund, the criteria are as follows -:

The item must be a minimum of 50 meters (this is placed by the manufacturer and not Sussex Wrap Supplies)

It must be in the same condition that you received it.

The original packaging should be intact.

To process your return, send your proof of purchase via Royal Mail Recorded Delivery (not by email or message).

Do not send your order back to the manufacturer, as it will hinder the refund process.

We will guide you through the return procedure once your item is approved for return.

Please understand that return and refund policies are determined by the manufacturer, not Sussex Wrap Supplies.

After your return is received and inspected, we will send you an email notification about the status of your refund.

The manufacturer must approve the refund before we continue.

Approval or rejection of your refund will be notified within fourteen days of receipt (not from the date you send it).

Upon approval, your refund will be processed quickly and the amount will be credited back using the original payment method.

If you haven’t received your refund after 28 working days, double-check your bank account, contact your credit card company, and then follow up with us at info@sussexwrapsupplies.co.uk.

For defective or damaged items, replacements are provided, subject to the manufacturer’s assessment and final decision.

For exchanges, please email us at info@sussexwrapsupplies.co.uk, and we will help you with the necessary steps.

In case of a gift:

If marked as a gift when purchased and sent directly to you, a gift credit for the value will be issued.

If not marked as a gift, the refund will go to the gift giver.

Returning A Product

To return a product (only return your product once authorised by our head office), use the following address and make sure to use a recorded courier service.

Sussex Wrap Supplies,

74 Bentswood Crescent

Haywards Heath,

West Sussex,

RH16 3QR

The customer MUST covers return shipping costs, which are non-refundable.

Failure to pay the return shipping cost will lead to a deduction from the refund, plus a £50 administrative fee.

For valuable items, consider using a traceable service or purchasing shipping insurance, as we can’t guarantee receipt of your returned item.

If you need assistance about our refunds and returns policy, please contact us at info@sussexwrapsupplies.co.uk.

By placing your order with Sussex Wrap Supplies, you agree to adhere to all our General Terms and Conditions.

To read them in full, please visit our General Terms and Conditions page.